Your givve® Payment Card

Before you can use your givve® Payment Card, you will have to activate it once. You will get the Card along with a personal letter from the responsible authority. Please keep that letter safely, as you will need it to activate your Payment Card. You can find all information on how to activate your givve® Payment Card here.

You will no longer receive your (monetary) benefits in form of cash or monthly transfer.

Instead, you get a free payment card onto which the money is topped up monthly as credit. givve® Payment Card is a prepaid Mastercard that can be used to pay in a specific region, like a normal credit card.

givve® Payment Card can be used at all Mastercard acceptance points in the region defined for you. Look out for the orange / red Mastercard® logo. You can see which region is set for your card in the givve® Card app and in the givve® web portal under the menu item “Your region”.

To find out which region has been defined for your Card, please check the givve® Card App or the givve® web under menu item “Your Region”.

You can check if and where cash withdrawals are possible with your Card in the givve® Card App and the givve® web portal. When withdrawing cash, a distinction is made between ATMs and points of sale (POS). 
If ATM has been enabled for your Payment Card: if cash withdrawal with your Payment Card at ATMs has been enabled, you can withdraw cash at an ATM of the following brands:

• Deutsche Bank, Commerzbank, HypoVereinsbank und Postbank (Cash Group)
• Targobank AG, Sparda-Bank, Santander (Cashpool)
• Volks- und Raiffeisenbanken (Bankcard service network)
• Sparkasse (Sparkassen-Finanzgruppe)

If points of sale (POS) have been enabled for your Payment Card: if cash withdrawal with your Payment Card at points of sale (POS) has been enabled, you can withdraw cash at POS of the following brands:

• Rossmann
• ALDI Süd
• dm-drogerie
• Globus
• Netto Marken-Discount (“yellow” Netto)
• MARKANT
• famila
• NORMA 

Please note that in-store withdrawals are free of charge and ATM withdrawals may incur fees, which will be added to the amount withdrawn. 
 

If your givve® Payment Card has been stolen or lost, block it as soon as possible. There are various free options available to do this:

• You can block the Card yourself at any time in your givve® Card App under “Card blocking” or in the givve® web portal right on the home page. If you find your Card again, you can unblock it yourself at any time by accessing the same functions.
• The authorities block your card. This is also possible at any time.
• Please contact our blocking hotline (German and English spoken). The hotline is available 24/7 on 116 116.

Blocking the Card does NOT automatically mean a replacement card is being ordered. Please contact the authorities directly to get a replacement card.

If your givve® Payment Card has been blocked, it is usually possible t unblock it again. How this is to be done depends on the reason why the Card was blocked:

• Blocked by yourself: If you blocked your Card yourself in the givve® Card App or the givve® web portal, you can easily undo the blocking by using the same function.
• Blocked because of entering incorrect PIN repeatedly: If you enter an incorrect PIN three times when you try to make a payment, your givve® Payment Card and the PIN will be blocked automatically. In this case, you must first unblock the PIN in the givve® Card App or the givve® web portal under "PIN management" and "Unblock PIN". Then insert the Card once at any given ATM and carry out a withdrawal transaction so that you can enter the PIN. You also have to proceed like this if your Card is not actually enabled for withdrawals at ATM. The process only serves to unblock the PIN. You do not have to withdraw any money and you must carry out the process even if you no longer have any credit on the Card or if your withdrawal limit has already been reached. The ATM might display a message saying that cash withdrawal is not possible. However, only by entering the PIN at the ATM will the Card be fully unblocked can then be used for payment again, provided there is credit.
• Blocked by the authority: If your Card has been blocked by the authorities, please contact them to unblock it.

Please also read our detailed instructions for the givve® Card App and the web portal. 
 

The language settings for the App can be selected when you first install the App or log in to it.  It can also be changed later in the user settings (symbol with person) at the top right. The current language setting is displayed at the bottom of the settings menu. By clicking on the language, all available languages ​​will be displayed and the desired language can be selected.

For telephone support, please contact the givve® Customer Service at +49 89 6606261500 or +49 89 21537890

The blocking hotline is available 24/7 at 116 116 (German and English spoken).